At Prodocom we take the security of our website and your data extremely seriously. The information below sets out our data-protection policy.
Security is probably one of the most significant concerns you may have during an online transaction. In reality, an online transaction is usually far more secure than a card transaction in a shop, or conducted over the telephone or by fax: the information transmitted online is highly encrypted, and the process does not involve people, so your details are not seen or noted down manually anywhere.
Credit card payments made online are through the National Australia Bank (NAB). NAB payment solutions are trusted by thousands of businesses, big and small.
NAB use a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Their public web servers are certified by a public Certificate Authority, ensuring that both you, the shopper, and us, the distributor, can have confidence that nobody can impersonate NAB to obtain confidential information.
Prodocom does not see or store any of our customers’ credit or debit card information.
Prodocom only maintains enough information about you so that we can do business with you. Information we store in our database systems may include contact, company and address details, as well as information relating to items you have purchased from us. We do not capture and store any personal information about you without your knowledge, except where your information has been passed to us by a third party, such as a reseller authorised to act on your behalf to complete a purchase.
Any information provided to us is used exclusively by Prodocom for providing you with current and future information about our products and services and any other services described on this website. Your information will not be shared with third parties without your consent.
Any information held by Prodocom is stored securely, and we do not pass any of your personal data to outside organisations or individuals except with your express prior consent.
The PRODOCOM servers are securely hosted in the NEXTDC North Ryde Data Centre. All information — whether your contact information or data relating to your messaging — is held in the North Ryde data centre and in one secure offsite backup only. All online data sits behind multiple firewalls, and the data and physical security has passed audits from a number of financial and government bodies.
With the Australian Privacy Principles it is important to know that your data stays in Australia.
Yes, our website uses cookies to a small extent, but these are only used to provide vital functionality to the site, such as storing the contents of your messages or saving your information to pre-populate some forms.
Please note that, like almost all ecommerce sites, it will not be possible to use our website unless your web browser accepts session cookies. Session cookies differ from normal cookies in that they are automatically cleared when you close your web browser.
Yes — you have the right to know about the personal information we hold about you, and the right to have your data corrected or deleted.
It is important that you protect your account against unauthorised access, so ensure your account password is kept secure at all times.
If you have any queries or requests about our data-protection policy, please feel free to contact us. Call us on +61 (2) 9882 2449 during business hours if you have any questions about these terms or our charges, or if you need help with anything else.
No monthly or sign-up fees — and our team is on the phone 24/7 if you need a hand.