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Website Privacy Policy And Security Information

At PRODOCOM we take the security of our web site and your data extremely seriously. As such the information below is provided so as to set out our data-protection policy.


Security is probably one of the most significant concerns you may have during an online transaction. In reality, an online transaction is usually far more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is h2ly encrypted and the process does not involve people so your details are not seen or noted down manually anywhere.

Credit Card payments made online are through the National Australia Bank (NAB). NAB payment solutions are trusted by thousands of businesses, big and small.

NAB use a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by a public Certificate Authority, ensuring that both you, the shopper and us, the distributor can have confidence that nobody can impersonate NAB to obtain confidential information.

PRODOCOM does not see or store any of our customers' credit/debit card information.

What information do you have about me?

PRODOCOM only maintains enough information about you so that we can do business with you. Information that we store in our database systems may include contact, company and address details as well as information relating to items that you have purchased from us. We do not capture and store any personal information about you without your knowledge except where your information has been passed to us by a 3rd party, such as a reseller authorised to act on your behalf to complete a purchase.

Any information provided to us is used exclusively by PRODOCOM for providing you with current and future information about our products and services and any other services described on this Web site. Your information will not be shared with 3rd parties without your consent.

How Securely is information about me held?

Any information held by PRODOCOM is stored securely in and we do not pass any of your personal data to outside organizations and/or individuals, except with your express prior consent.

Do we use Cookies?

Yes, our website does use cookies to a small extent but these are only used to provide vital functionality to the site, such as storing the contents of your Messages or saving your information so as to pre-populate some forms.

Please note that like almost all ecommerce sites, it will not be possible to use our website unless your web browser accepts session cookies. Session cookies differ from normal cookies in that they are automatically cleared when you close your web browser.

Can I access information stored by you?

Yes, you have the right to know about the personal information we hold about you. You also have a right to have your data corrected or deleted.

It is important that you protect your account against unauthorised access and so you should ensure that your account password is kept secure at all times.

If you have any queries and/or requests about our data-protection policy, please feel free to contact us.

Please call us +61 (2) 9882 2449 during business hours if you have any questions about these terms or our charges, or if you need help with anything else.

It should be noted that the PRODOCOM data centre is located in our North Ryde offices. All information, whether it be your contact information or data relating to your messaging is held in the North Ryde data centre and in one secure offsite backup only. All online data sits behind multiple firewalls. The data and physical security has passed all audits from a number of financial and government bodies.

With the new Australian Privacy Policy requirements it is important to know that your data stays in Australia.

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