Our story

Over twenty-nine years, one thread.

From one computer in 1997 to servicing thousands of Australian businesses — here’s how Prodocom got here.

Paul and Brett in the early days of Prodocom
1997

Two blokes and a dare

Prodocom started with a dare: to prove that a better communications model — one businesses could rely on without the headaches — was, as Paul put it, “better than sliced bread.” Back in 1997, Paul and Brett set out to prove exactly that. One computer, a handful of people who trusted them, and a lot of determination.

The Richardson Place office floor with screens wired to the data centre
2006

Richardson Place

A proper home — with screens wired straight to our own infrastructure. Managed, not just hosted.

The Prodocom team at a Sydney harbour dinner celebrating years of growth
20 years on

The team that grew

By the time this photo was taken, the team behind Prodocom had grown well beyond that first computer — some had been with us for twenty years. The faces have changed since, but the way we work hasn’t.

Secure entry to Prodocom's infrastructure in Sydney
Now

Still onshore

Real people in Sydney, 24/7 — the same way we started, just at a bigger scale.

Twenty-nine years later, that attitude hasn’t changed. We still think the fastest way to get something done is to pick up the phone — old-school about service, genuinely curious about what’s next, always reading the data for better ways to do things.

Because if over 29 years has taught us anything, it’s that the businesses that last are the ones that adapt. You might not know exactly what you need yet — so we’ll work it out with you. And if the thing you need doesn’t exist? Our specialists will build it.

Coming up
2006
20 yrs on
Now
Paul and Brett in the early days of Prodocom
1997

Two blokes and a dare

Prodocom started with a dare: to prove that a better communications model — one businesses could rely on without the headaches — was, as Paul put it, “better than sliced bread.” Back in 1997, Paul and Brett set out to prove exactly that. One computer, a handful of people who trusted them, and a lot of determination.

The Richardson Place office floor with screens wired to the data centre
2006

Richardson Place

A proper home — with screens wired straight to our own infrastructure. Managed, not just hosted.

The Prodocom team at a Sydney harbour dinner celebrating years of growth
20 years on

The team that grew

By the time this photo was taken, the team behind Prodocom had grown well beyond that first computer — some had been with us for twenty years. The faces have changed since, but the way we work hasn’t.

Secure entry to Prodocom's infrastructure in Sydney
Now

Still onshore

Real people in Sydney, 24/7 — the same way we started, just at a bigger scale.

Twenty-nine years later, that attitude hasn’t changed. We still think the fastest way to get something done is to pick up the phone — old-school about service, genuinely curious about what’s next, always reading the data for better ways to do things.

Because if over 29 years has taught us anything, it’s that the businesses that last are the ones that adapt. You might not know exactly what you need yet — so we’ll work it out with you. And if the thing you need doesn’t exist? Our specialists will build it.

Our values

Good support should feel like someone is actually there.

That is how we have always worked at Prodocom — technology is only useful when there are people behind it who care enough to help.

01
Talk to a real person

Have a question? You reach a person who can actually help — not a bot, not a queue.

02
Make sense of it

If something feels confusing, we will help make sense of it — in plain language.

03
Get it right before it sends

If a campaign matters, we help you work through the details before it goes out.

“Clients tell us they value the care, patience and practical support they get from our team.”

Client stories

Built around what each client actually needed.

A CEVA Logistics car-carrier truck
Voicecast

CEVA Logistics

What they needed

A cost-effective way to improve client communication — especially around confirming booking times and giving clients the option to change a booking when required.

What Prodocom helped build

A Voicecast solution that automated phone calls and let clients confirm a booking, change a booking, or be connected to an operator — all using their phone keypad.

Prodocom introduced the Voicecast option with the ability for us to automate phone calls and give our clients the option to confirm their booking, change their booking, or to be connected to an operator all via the phone keypad. This has fit the bill perfectly, especially as we’ve been able to work with them to provide a fully automated and integrated solution in a very short timeframe. A great time and cost saving solution that has helped us to improve the service to our clients.

CEVA Logistics
The Nine News Sydney studio
Managed portal

Channel 9

What they needed

A web portal where customers could access invoices and statements, plus managed communications to notify customers when their documents were ready.

What Prodocom helped build

A customised, managed portal shaped around the client’s file types, website requirements and communication needs — with notifications sent by email.

We have very specific requirements from the type of files we generate through to what the client can see on the website and what communications are required to our clients. Prodocom have been able to provide a completely customised solution that fits the specifications perfectly. Admittedly the specifications have had changes along the way, but Prodocom were willing and able to accommodate these changes. The end result is a fully customised and managed web portal with notifications via email.

Channel 9

Give it a go.

Most big moments start the same way. Bring the message — we’ll make sure it gets there.

Try your first send free Talk to a real person