Why Prodocom

Our team has been together for many years, and we’ve remained under the same Australian ownership and management since our inception in 1997. We have the experience, knowledge and technology to help you make the most of your marketing, alerting and more.

We Deliver. It’s not just a statement, it’s a promise.

• We deliver the very best customer service. We know that only satisfied clients come back — our team is available to chat with on the phone 24/7, 365 days a year.
• We deliver solutions through our web portal and a range of APIs and file transfer mechanisms.
• We deliver communication solutions for thousands of clients, and have been since early 1997.
• We deliver products that work as you’d expect them to, and messages when you want them delivered.
• We deliver everything from our own infrastructure, housed in provided rack space in the NEXTDC data centre in Sydney — not third-party cloud servers like Amazon.
• We deliver all Australian destinations through Australian channels, so your data never leaves Australian shores — ensuring you comply with the Australian Privacy Principles.
• We deliver fax, email, SMS, voice, post and more from the one easy to use platform.
• We deliver a web based solution that lets you build a series of messages taking your recipients on a journey, and fully automated solutions.
• We deliver technology that gets your emails past email server security and delivered to the recipient. We don’t take shortcuts — we work with you to ensure your DNS is set up correctly.
• We deliver comprehensive reporting, customised solutions that integrate into your environment, and competitive rates.
• We deliver a messaging platform that is constantly being developed, so you stay in front of your competition without constantly investing in technology that quickly gets overtaken.

Key value propositions

No capital outlay

Our technology is available with none of the capital expenditure, or ongoing maintenance and licence costs, associated with traditional messaging server solutions. Any software provided, or development work to integrate with your current platform, is undertaken at no, or very little, charge.

Unlimited scalability

Prodocom provides access to as much bandwidth as necessary. As your requirements expand, the capacity is already available — no need to purchase further servers, bandwidth, lines and software licences.

Complete redundancy

Continuity of service is all-important, yet very costly to implement. Prodocom provides the security of knowing you have access to multiple delivery centres both in Australia and overseas, fully protected against power outage and internet or carrier failure.

Fully secure

We handle documents and data from a large number of clients, including the financial and health sectors. As a result we are required to provide complete site, network and data security — audited and approved by a major IT infrastructure and security organisation.

More effective deployment of IT resources

Prodocom manages the messaging infrastructure for you, letting IT staff concentrate on core activities rather than messaging server issues and bottlenecks.

Access to emerging technology

Our entire product range and infrastructure is researched, developed and managed in house. Consequently we respond more effectively to local market requirements and ensure our solutions can evolve with the future needs of the client — where most off-the-shelf messaging solutions are invariably developed overseas.

Very competitive delivery costs

The Prodocom solution effectively provides least-cost routing, and we offer excellent message delivery rates with only the delivered messages being charged.

In this busy world, whether it’s via our web portal or integrated solutions, things need to be set up once and simply work when you need them. The proof is in what our clients say about us — have a browse through the testimonials.