Applications it is great for include:
- Alerting members quickly and efficiently — especially good for those unlikely to use email at home.
- Confirming bookings, and giving the client the chance to change their booking via the phone keypad.
- Phone-based surveys — use the keypad to record selections.
- Phone-based voting — use the keypad to record a vote.
Benefits include:
- No monthly or sign-up fees.
- No need for costly call centres to make multiple calls.
- Reach and interact with your recipients on any phone.
Features include:
- Record a message via the Prodocom Voicecast line, or upload your own WAV file.
- Set a different message to be played if we reach an answering machine.
- Call diversion based on a phone keypad action.
- Play other messages based on a phone keypad action.
- Limit the number of concurrent calls.
- Record all interaction, with full reporting.
Give your business a voice
Human-to-human marketing is gaining popularity because it delivers a tailored voice message from your company to your customer. Prodocom’s Voicecast marketing is a powerful and surprisingly cost-effective way to deliver a clear message — without you needing to pick up the phone yourself.
Is it really surprising that political parties and logistics companies are marketing their ideas through the interactive voice call in Australia, without even picking up the phone? Marketing and business processes via voice broadcast have seen effective and vast cost improvements across the board.
Voicecast is an interactive voice call — far more than just a transmission of a recording. You can have:
- A different voice message played when you get through to an answering machine.
- Key selections to provide your recipient with a choice of options.
- The option to redirect to an operator.
- Every key selection leading to other voice recordings — increasing the options available to your customer.
- A sign-off message.
Voicecast is a quick, easy and effective marketing campaign — Prodocom would never deliver anything less.
Voice recording
Pre-record a message, or dial in to our system and record a message to create a WAV file. All you need to do then is select your recording, add destinations and send it to your target group.
Going undercover
Don’t want to use your own voice, but prefer stepping into a different character? Everything is possible with Voicecast. Simply select your preferred voice from our text-to-speech options, type up your message and send it to your audience.
Integrate and automate
You don’t have to send your interactive voice campaign straight away — you can schedule distribution at a time to suit you. Campaigns can be delivered in a tree-like structure: your customer’s interaction with the phone’s keypad triggers the next message, eventually completing the process and gathering a specific set of details about the client.
Responses are collected and delivered back to you, allowing you to import the results back into the process: a marketing method that is cost-effective and hands-off. Imagine how much you would spend employing the services of a call centre.
CEVA Logistics needed a cost effective solution for improving our communications with our clients — in particular confirming booking times and giving them the option to change as required. Prodocom introduced the Voicecast option with the ability for us to automate phone calls and give our clients the option to confirm their booking, change their booking, or to be connected to an operator all via the phone keypad. This has fit the bill perfectly, especially as we’ve been able to work with them to provide a fully automated and integrated solution in a very short timeframe. A great time and cost saving solution that has helped us to improve the service to our clients.