What's the value of good customer service?
These days we seem to be forever hunting for the "best" price. But what is the best price? Is it simply the lowest dollar value per unit, or is there more to it?
What value can you put on good customer service? If you put it in terms of how much time you have to spend solving something, trying to work out how to use something, or waiting for a request to be actioned, then it is pretty easy to quantify. Your time is money. It is costing your employer $x an hour for you to do your job. If you have to waste an hour trying to get something done, then it has cost your employer $x. If a quick phone call can get that reduced to a few minutes, then the good customer service now has a true dollar value. Simple and common sense.